We offer free delivery on all purchases over £50.
At the moment we only offer delivery to Mainland UK excluding Scottish Highlands.
The majority of our items are dispatched within 1-3 working days and delivered in 1-3 working days, Please allow 5 working days for the dispatch of personalised items.
If multiple items have been purchased with different delivery times, depending on the items they may be dispatched separately or dispatched together at the later dispatch date.
If an item is on pre-order the expected availability date will be shown on the product page. This date is subject to change due to various different factors out with our control, we ask that you please take this into consideration when making a preorder.
You will be notified by email once you item has been dispatched.
Please note that once a item has been posted we have no control over the postage times. We kindly ask that you do not contact us regarding delays unless it has been more than 15 working days after the date your package should have arrived. Before this timescale the courier company will not consider the package as lost.
Out Of Stock
Our stock is checked and updated daily, but some of our items come straight from the manufacturer who update us regarding stock on a weekly basis. On occasions this means an item may have become out of stock before we are notified. On the very rare occasion that an item has been ordered, that we then discover is out of stock, you will be given options to either proceed with the in stock items only and refund out of stock items back to you, swap for a similar in stock product, or refund on your full order out of stock and in stock items. You will be contacted regarding these options before your item has been dispatched. Please note this is a very rare occurrence but we do want to make sure our customers are informed of this possibility.
Additonal Information To Take Note
Some of our orders will require a signature (If this is the case, you will be given an expected delivery time and date once the order has dispatched) Please make sure that someone is available to take the delivery. If you instruct the courier to leave your order in a safe place or with a neighbour, ownership passes to you once the order is delivered accordingly. We will not be held responsible for any loss incurred as a result of the courier following your specified delivery instructions.
Things to consider when ordering large items - Some couriers will only deliver to front of premises or for extremely large purchases (such as nursery sets) this may be curbside only, as items may arrive on pallets. Some may carry items into your premises but they are not entitled to do so. This is extremely important to take note if you stay in a flat as the delivery may be left on the ground level.